Centralized Scheduling Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, schedule, and manage both internal and external labor for installation and service dispatch requests.

• Collaborate with the Project Management team to determine scheduling needs within the designated queue.

• Partner with the Customer Support team to guarantee prompt scheduling for service requests and dispatches.

• Utilize tools to effectively identify resources and schedule based on area and availability.

• Act as the main point of contact for subcontractor partners, offering guidance, feedback, and technical support.

• Evaluate installation/job statements of work to qualify approved business partners and available installation technicians.

• Deliver comprehensive installation guides to technicians and business partners.

• Negotiate and create purchase order numbers to contract designated labor resources.

• Organize and schedule installation jobs according to project specifications, customer preferences, and resource availability.

• Coordinate with field technicians and installation teams to optimize resource allocation.

• Manage material logistics by shipping parts from designated warehouses to preferred locations.

• Ensure timely posting and closing of projects.

• Contribute to enhancements in scheduling processes, operational efficiency, and customer satisfaction.

⛳️ Requirements

• Excellent verbal and written communication skills.

• Strong organizational abilities for overseeing multiple schedules and projects.

• Capacity to troubleshoot and adjust priorities as required.

• Self-motivated individual capable of working independently and collaboratively in a team setting.

• Commitment to meeting and exceeding customer expectations.

• Innovative problem-solving skills and creative thinking.

• Outstanding verbal and written communication and persuasion skills.

• Positive “Can Do” attitude with the ability to engage individuals and inspire teams.

• Detail-oriented with a strong focus on organization, accuracy, and quality.

• Excellent time management skills with a proven track record of meeting deadlines.

• Flexible and adaptable, willing to welcome change.

• Initiative to learn and stay updated with technologies and solutions.

• Commitment to ongoing improvement.

• Intermediate scheduling experience.

• Ability to work Monday through Friday, 8:00 a.m.–5:00 p.m. CST.

🏝️ Benefits

• For more details regarding the perks and benefits of working at Interface, please visit our careers page.

• Equal Employment Opportunity employer.

• Confidential disability accommodation support during the application and interview process.