Caseworker, Bilingual, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases

• Follow established company procedures

• Execute call-center initiatives and offer telephone support to patients, healthcare professionals, and funding organizations

• Assist with funding and access challenges, encompassing private, public, and special access programs, along with compliance initiatives

• Implement and adhere to case-management protocols, including clinical monitoring, data gathering, patient follow-ups, compliance checks, therapy interruption/discontinuation oversight, adverse event reporting, and collaboration with primary healthcare providers

• Conduct pharmaceutical and biotechnology market research activities with physicians, patients, pharmacists, and allied health professionals

• Make outbound calls as part of patient support programs

• Record each action in the program-specific database

• Participate in refresher and specialized training sessions

• Offer feedback regarding protocols, databases, processes, and inter-departmental interactions

• Relay case-management details to the manager, pod, and program-trained colleagues during absences

• Engage in training new caseworkers, including shadowing and monitoring calls

• Report adverse events to designated units/departments

• Carry out other responsibilities and tasks as assigned

⛳️ Requirements

• Extensive training in business administration, accounting, sales, marketing, computer sciences, or related fields, typically acquired through a two-year associate's degree program or an equivalent combination of experience and education

• At least one year of experience in customer service

• Bilingual in French and English is mandatory

• Capability to manage multiple tasks simultaneously

• Strong attention to detail

• Excellent problem-solving abilities

• Experience in the medical and pharmaceutical sectors is advantageous

• Proficient in Word, Excel, and Outlook

• Advanced understanding of the pharmaceutical distribution sector

• Familiarity with automated warehouse operating systems

• Strong business and financial insight

• Solid analytical and mathematical competencies

• Proficient oral and written communication skills

• Strong interpersonal and leadership capabilities

• Effective organizational skills

• Ability to consistently meet deadlines

• Exceptional presentation abilities

• Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Suite applications

• Capability to communicate with unilingual English-speaking customers, patients, or cross-functional team members

🏝️ Benefits

• Medical, dental, and vision coverage

• Comprehensive wellness benefits addressing physical, emotional, financial, and social well-being

• Backup dependent care support

• Adoption assistance programs

• Infertility treatment coverage

• Family building assistance

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Training initiatives

• Resources for professional development

• Mentorship opportunities

• Employee resource groups

• Volunteer engagement activities