Case Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Prepare content for submission to Amazon utilizing internal processes to create Inventory flat files.

• Submit content via Amazon Seller Central’s Manage Inventory interface, following established internal protocols to ensure all product data is accurate, complete, and current.

• Provide category-specific updates to the Amazon marketplace through Inventory Flat Files.

• Under the guidance of the team lead, submit cases to address any issues that may occur during the content publication process, aiming to meet or exceed the target of approximately 125 cases submitted after training.

• Escalate cases to Strategic Account Services (Issue Resolution team) as needed.

• Assist with submissions and issue resolution through partner-owned Seller Central accounts.

• Maintain regular communication with project stakeholders and segment leaders, ensuring project updates are timely and tasks are completed by their designated deadlines.

• Monitor submissions and provide comprehensive updates in our project management software.

• Keep an internal tracking system for monitoring live submissions.

• Stay informed on Amazon's product data management and syndication policies, relaying any changes or updates to internal teams and external partners.

⛳️ Requirements

• A minimum of 1-3 years of experience with Amazon Seller Central or Amazon.

• A Bachelor’s degree or a combination of relevant education and experience is required.

• Familiarity with Amazon Brand Registry and Strategic Account Services, including the process for escalating cases to the appropriate teams at Amazon.

• Experience with bulk image submissions using Amazon’s bulk image upload tool.

• Understanding of case creation through Amazon’s self-help tool.

• Knowledge of partial and full updates via Amazon’s Add Product by Upload tool.

• Strong project management skills to facilitate simultaneous communication with Amazon while meeting strict deadlines.

• Excellent listening skills; capable of understanding assignments, taking notes, and completing tasks efficiently and punctually.

• Adaptable and able to multitask; can thrive in a fast-paced, ambiguous environment while striving for clarity and solutions.

• Proficient computer skills; experienced with Google and Microsoft Office Suite, particularly Google Sheets, Google Docs, Outlook, Word, Excel, and SharePoint.

• Ability to incorporate feedback and follow directions effectively.

🏝️ Benefits

• Remote Work: Enjoy the flexibility to work from anywhere—our team is global, emphasizing work-life balance.

• Growth Opportunities: As a vital member of the team, you’ll have the opportunity to shape your role and advance your career with us.

• Innovative Culture: Be part of a team that is enthusiastic about using data to tackle challenges and drive success in a rapidly changing market.