Case Manager – Personal Injury

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Effectively prioritize a variety of ongoing cases while ensuring meticulous attention to detail.

• Oversee the daily progression of multiple personal injury cases from initial intake to final resolution.

• Assist with the case lifecycle, which encompasses client intake, investigation, evidence collection, litigation support, and settlement preparation.

• Collect, organize, and examine case documentation for accuracy and thoroughness.

• Detect potential issues or delays and proactively inform the legal team.

• Keep electronic case files organized and current.

• Aid with administrative and case management tasks to support the legal team and facilitate a smooth workflow.

• Coordinate and track case deadlines, ensuring all tasks are executed accurately and punctually.

• Maintain consistent communication with clients, providing updates and fostering a positive client experience.

• Collaborate with attorneys, insurance companies, medical providers, and other stakeholders involved in each case.

• Monitor case activities and document all communications within the firm's case management system.

⛳️ Requirements

• Timezone: CST

• Experience in supporting Personal Injury cases is essential.

• Proven experience managing the complete case lifecycle, from client intake through investigation, litigation support, and settlement, is highly desired.

• Ability to handle multiple active cases while ensuring accuracy and meeting deadlines.

• Strong written and verbal communication skills in English.

• Comfortable interacting with clients in a professional and compassionate manner.

• Experience working with attorneys, clients, medical providers, insurance companies, and other third parties is preferred.

• Ability to work independently while effectively collaborating with a legal team.

• Expected call volume: Approximately 16 to 30 calls per day.

• Proven experience managing Personal Injury cases.

• Strong skills in case management and project management.

• Excellent organizational and time management skills.

• Detail-oriented with a knack for identifying discrepancies and potential issues.

• Exceptional written and verbal communication skills.

• Strong active listening skills.

• Empathetic and client-focused approach.

• Ability to prioritize multiple deadlines simultaneously.

• Strong critical thinking and problem-solving abilities.

• Capability to work collaboratively within a legal team.

• Professionalism and discretion when managing sensitive information.

• Strong follow-up and case coordination skills.

🏝️ Benefits

• Remote job opportunity

• Great Place to Work Certification environment

• Recruiter guidance throughout the application process