Case Manager – Personal Injury

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Oversee personal injury cases from the initial intake to the final settlement.

• Conduct personal injury intake processes and gather precise case information.

• Maintain consistent communication with clients regarding the status of their cases, outstanding requirements, and next steps.

• Assist in case negotiations and liaise with relevant parties as necessary.

• Take responsibility for a caseload of 60 or more active cases.

• Prepare and organize documentation related to demands.

• Keep accurate and up-to-date notes, records, documents, and status updates in Filevine.

• Manage initial calls and communicate professionally with both prospective and current clients.

• Support settlement activities, ensuring that all required information is complete and properly documented.

• Prioritize urgent and time-sensitive matters while effectively managing a high volume of daily tasks.

• Handle both inbound and outbound calls utilizing Zoom Phone.

• Safeguard confidential client and case information.

• Collaborate with attorneys, local team members, and remote colleagues to ensure cases progress efficiently.

• Monitor deadlines, pending tasks, follow-ups, and outstanding documentation for assigned cases.

• Communicate with clients and team members using Google Workspace and Microsoft 365.

• Identify case-related issues and take appropriate actions without the need for constant supervision.

⛳️ Requirements

• Availability to work from 8:00 AM to 5:00 PM Pacific Daylight Time, Monday through Friday.

• Direct experience in personal injury case management is essential.

• California personal injury experience is highly preferred.

• Candidates with personal injury experience from other U.S. jurisdictions may be considered if they have directly managed personal injury cases.

• Experience in personal injury intake is mandatory.

• Strong spoken and written English communication skills are required.

• Bilingual proficiency is necessary.

• Capability to independently oversee a caseload of 60 or more active cases.

• Ability to manage a high volume of daily calls, including initial calls, client communications, and case follow-ups.

• Immediate availability to start is preferred.

• A long-term commitment to the role and the organization is expected.

• Experience using Filevine is required.

• Proficiency with Zoom Phone is also required.

• Familiarity with Google Workspace is necessary.

• Proficiency with Microsoft 365 is essential.

• Proficiency in both English and Spanish is required.

🏝️ Benefits

• Two 10-minute breaks and one 1-hour lunch break.