Case Manager

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Implement strategies to enhance on-time delivery, product quality, and overall customer satisfaction.

• Monitor and track the status of various customer orders and partner projects.

• Deliver outstanding customer and partner support through relationship development, partnership establishment, and timely updates on orders.

• Utilize technical expertise (or engage subject matter experts) in manufacturing design and production to guarantee prompt job completion.

• Understand supplier capabilities and carry out supplier management tasks, including phone assessments, schedule formulation, quality evaluations, and corrective measures.

• Evaluate the implications of rejected manufactured parts and liaise with suppliers and customers to address concerns.

• Handle customer complaints leading to product replacements.

• Provide updates on status, risks, and recovery actions for problematic orders and projects.

⛳️ Requirements

• Previous experience in project management, supply chain, and customer service.

• At least 3 years of relevant experience, ideally within the manufacturing or operations sectors.

• Capability to conduct root cause analysis and devise solutions for complex issues.

🏝️ Benefits

• Fully remote position.

• Competitive fixed salary based on career level.

• Company-provided laptop.

• Complimentary corporate language training courses.

• Opportunities for career growth and development.

• Salary evaluations and additional benefits.