Case Manager

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Implement initiatives to enhance on-time delivery, product quality, and overall customer satisfaction.

• Monitor and oversee the progress of various customer orders and partner projects.

• Deliver outstanding service to customers and partners by building relationships, forming partnerships, and providing timely updates on orders.

• Utilize technical expertise (or engage subject matter experts) related to manufacturing design and production to guarantee prompt job completion.

• Gain an understanding of supplier capabilities and ensure effective supplier management, which includes phone assessments, schedule development, quality evaluations, and corrective measures.

• Evaluate the effects of rejected manufactured parts and collaborate with suppliers and customers to resolve any issues.

• Handle customer complaints that lead to product replacements.

• Provide updates on status, risks, and recovery strategies for orders and jobs facing challenges.

⛳️ Requirements

• Previous experience in project management, supply chain, and customer service.

• At least 3 years of relevant experience, ideally within the manufacturing or operations sector.

• Competence in performing root cause analysis and identifying solutions for complex challenges.

🏝️ Benefits

• Fully remote position.

• Fixed salary based on career level.

• Provision of a corporate laptop.

• Access to free corporate language courses.

• Opportunities for career growth and development.

• Regular salary reviews and additional benefits.