Case Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee resources to achieve performance goals while ensuring an exceptional client experience.

• Allocate suitable internal and external resources based on the requirements of each case.

• Actively manage ongoing jobs to guarantee timely completion and delivery.

• Address urgent client and resource inquiries, including those that arise outside of standard business hours.

• Collaborate with leadership to provide consistent updates and maintain alignment.

• Develop and sustain strong working relationships with internal teams, vendors, court reporters, and other service partners.

• Work alongside Sales to ensure overall client satisfaction and effective service delivery.

• Evaluate case materials, such as notices of deposition, complaints, captions, and associated documentation.

• Formulate case-specific “standing orders” and communicate these to all pertinent internal teams.

• Identify and manage special requests, including rough drafts, real-time services, transcripts, exhibits, and video.

• Generate case memos and keep precise notes within internal systems.

• Establish communication workflows, including appropriate distribution lists.

• Consult with production teams regarding deliverables such as transcripts, exhibits, and video.

• Implement best practices to ensure efficiency, consistency, and quality across all cases.

• Exhibit company values in all interactions with clients and internally.

• Undertake additional responsibilities as assigned by leadership.

⛳️ Requirements

• Exceptional interpersonal, verbal, and written communication abilities.

• Strong organizational skills with the capability to manage multiple priorities and deadlines.

• Aptitude for learning and navigating company systems and technology platforms.

• Proactive, responsive, and solution-focused approach.

• Keen attention to detail with the ability to make well-informed decisions under pressure.

• Capacity to work independently while also collaborating effectively within a team.

• Comfortable operating in a fast-paced, deadline-driven environment.

🏝️ Benefits

• Retirement Benefits

• Medical, Dental, and Vision Coverage

• Flexible Spending Accounts

• Commuter Benefits

• Life Insurance

• Short- and Long-Term Disability

• Paid Time Off, including 9 holidays

• Paid Parental Leave