Case Manager Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Construct comprehensive case files by soliciting and acquiring medical records, medical bills, police reports, photographs, insurance documentation, and other relevant records.

• Follow up with hospitals, medical providers, imaging centers, employers, and government agencies regarding pending requests.

• Upload and accurately categorize case documents in Litify.

• Assist assigned Case Managers by providing timely updates on case progression and administrative support.

• Ensure accurate maintenance of client, treatment, provider, and insurance information throughout the pre-litigation phase.

• Aid in demand preparation by identifying documentation deficiencies and acquiring necessary records and bills.

• Communicate with clients in a professional and compassionate manner regarding treatment, appointments, authorizations, and missing documentation.

• Efficiently process and route incoming correspondence, faxes, and electronic documents.

• Maintain tracking logs and reports for ongoing requests, follow-up activities, and approaching deadlines.

⛳️ Requirements

• Prior experience in a U.S. personal injury law firm, particularly related to the hands-on retrieval of medical records and medical bills.

• Capability to undertake both Records Clerk and Case Manager Assistant roles, with an understanding of treatment tracking, records collection, and pre-litigation demand preparation.

• Strong proficiency in written and spoken English, with the ability to communicate professionally with clients, medical providers, and insurance representatives.

• Exceptional organizational skills and attention to detail, with consistent follow-through on multiple cases, requests, and deadlines independently.

• Proficiency in Microsoft Word, Excel, and Outlook, along with experience using Litify or a similar legal case management platform.

• Full-time availability from 8:30 a.m. to 5:00 p.m. PST, with reliable internet access, appropriate computer equipment, and a designated remote workspace.

• Ability to maintain client confidentiality, take responsibility for assigned tasks, and meet productivity targets.

• Direct experience utilizing Litify to organize documents, update case information, and monitor outstanding requests.

• Experience in requesting HIPAA authorizations and keeping medical treatment records updated.

• Experience collaborating with multiple medical providers and managing a high volume of personal injury case files.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment fostering collaboration and teamwork.

• Flexibility in work arrangements to promote work-life balance.