Case Manager Assistant

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Investigation Assistance: Aid case managers in the collection and organization of investigation materials, including SR1, SR19, EAMS checks, witness statements, and photographs from the accident scene.

• Acquire Declaration Pages from first-party insurance providers.

• Request searches for policy limits to determine third-party insurance policy limits.

• Client Appointment Coordination: Assist in arranging medical appointments for clients and follow up to ensure timely evaluations.

• Verify that clients have transportation arranged for all appointments.

• Keep case managers updated on scheduled treatments and appointment changes.

• Traffic Collision Reports: Request and track the status of Traffic Collision Reports.

• Ensure the team receives accurate and prompt accident information.

• Correspondence Drafting: Compose and dispatch letters and various correspondence related to case development and client interactions.

• Confirm delivery of correspondence and monitor related expenses.

• Bill Verification: Validate relevant costs, including statutory liens, medical bills, and pre-settlement funding obligations.

• Follow up via fax, email, and phone to obtain bills, records, and confirmations punctually.

• Team Communication: Facilitate clear communication with supervising attorneys and case managers.

• Address client inquiries through texts and calls when the case manager is unavailable.

• Elevate sensitive issues to the supervising attorney as necessary.

• Actively seek guidance or training when uncertain about policies or procedures.

⛳️ Requirements

• Proficient in advanced English, both in writing and speaking.

• Prior experience in administrative support, legal assistance, case management, customer service, or operations.

• Exceptional attention to detail and capability to manage multiple tasks simultaneously.

• Outstanding organizational, follow-up, and documentation abilities.

• Strong written communication skills for drafting correspondence.

• Ability to work independently in a remote setting.

• Comfortable with follow-ups via phone, email, and fax.

• Availability to work 8 hours daily, typically from 9:00 AM to 5:00 PM PST.

• Nice to Have: Familiarity with personal injury law or legal case management.

• Understanding of U.S. insurance, medical billing, or legal documentation.

• Experience supporting attorneys, case managers, or claims teams.

• Knowledge of Traffic Collision Reports, medical liens, or insurance policy documents.

🏝️ Benefits

• Fully remote position available for LATAM-based professionals.

• Long-term, indefinite contractor opportunity.

• Full-time work schedule.

• Opportunity to contribute to a growing legal team.

• Exposure to U.S. personal injury law and case management practices.