Case Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage an active caseload of 100-150 cases with confidence.

• Foster relationships with legal firms and healthcare providers.

• Communicate effectively with attorneys, clients, and medical professionals to guarantee optimal care and service.

• Supervise medical treatment for accident victims, which includes scheduling and coordinating appointments, reviewing medical records, and arranging transportation.

• Evaluate and make funding decisions up to $25K.

• Maintain workflow by prioritizing daily and weekly tasks efficiently.

• Conduct weekly metrics by analyzing dashboards, verifying data, and identifying basic trends to ensure accurate case tracking.

• Collaborate with internal stakeholders to meet service levels and revenue objectives.

• Occasionally support the training of new team members.

• Deliver outstanding customer service on a daily basis.

⛳️ Requirements

• Exceptional customer service skills and effective time management.

• Strong organizational skills with the ability to prioritize tasks efficiently.

• Thrives in a collaborative team environment.

• Familiarity with medical terminology and understanding of the case lifecycle.

• Capability to assess overall case metrics, cultivate relationships with law firms, and make timely decisions independently or with supervisory input.

🏝️ Benefits

• We believe that taking exceptional care of our customers begins with taking exceptional care of our employees. That’s why we offer competitive compensation along with a comprehensive benefits package, which includes multiple medical plan options, dental and vision coverage, life insurance, a 401(k) with a generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.