Carrier Success Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• The Carrier Success Manager is tasked with retaining and expanding DAT's carrier customer base within an assigned territory.

• This position oversees retention outcomes, implements upsell and cross-sell initiatives, monitors territory health, and fosters robust customer relationships.

• Acts as the main point of contact for their territory, converting field intelligence into actionable insights for product, marketing, and support teams.

⛳️ Requirements

• An exceptionally effective account manager who will establish and nurture relationships with customers in a B2B context.

• Extensive knowledge of the freight and logistics sector.

• A strategic thinker with a proven track record of developing profitable customer relationships.

• Detail-oriented and versatile multi-tasker capable of handling various projects in a fast-paced setting.

🏝️ Benefits

• Medical, Dental, Vision, Life, and AD&D insurance.

• Parental Leave.

• Up to 20 days of paid time off starting from the first year.

• An additional 10 holidays of paid time off each calendar year.

• 401k matching (immediately vested).

• Employee Stock Purchase Plan.

• Short- and Long-term disability sick leave.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Employee Assistance Program.

• Additional programs including Employee Referral, Internal Recognition, and Wellness.

• Complimentary TriMet transit pass (Beaverton Office).

• Competitive salary and benefits package.

• Engage in impactful projects within a cutting-edge environment.

• Collaborative and supportive team culture.

• Opportunity to significantly contribute to the trucking industry.

• Employee Resource Groups.