Care Navigator, Bilingual Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls, emails, and text messages from patients, caregivers, families, external providers, and other facilities.

• Organize and maintain communication with patients through phone or email.

• Clarify health insurance benefits and eligibility to patients, and process copays and coinsurance as required.

• Conduct follow-ups after appointments to provide further instructions and coordinate care.

• Under clinical supervision, inquire about screening questions and document patient safety, behavior, functionality, medications, care requirements, and advanced care plans.

• Under clinical supervision, inquire about screening questions and document issues faced by caregivers, such as burden, depression, and poor coping mechanisms.

• Report screening outcomes and escalate any concerns to the clinical team (nurse, social worker, doctor).

• Distribute educational materials and information regarding care with Isaac and other local community-based service options as specified in the patient’s care plan.

• Foster a compassionate environment by offering emotional and psychological support to patients, caregivers, and families.

• Provide comfort by anticipating anxieties, offering supportive resources, and addressing questions within the scope of practice.

• Ensure participant privacy in compliance with HIPAA regulations.

• Collaborate within and contribute to a supportive team dedicated to our mission.

⛳️ Requirements

• Previous experience in coordinating or navigating care for patients, caregivers, and their loved ones (bonus points for experience with cognitive challenges).

• Authentic empathy, patience, outstanding time management, and communication skills.

• Personal computer or laptop that meets security and telehealth standards (SOC2).

🏝️ Benefits

• Mission-driven impact: Contribute to shaping the future of the largest and fastest-growing online brain health care company globally.

• Develop a platform that enhances the lives and well-being of hundreds of thousands of individuals, including those from historically underserved communities.

• Become part of a community of high achievers passionate about promoting brain health.

• Opportunities for development and growth: Access to clinician leadership for case consultations to ensure ongoing support.

• Utilize innovative technology to deliver the highest quality of care to your clients.

• Opportunities for continuing training and education.

• Remote-first model: Work virtually from anywhere within the United States.

• Culture and connectivity: Join a highly responsive and supportive team of clinical and operational management.

• Reduced administrative time for clinicians through continuous technological advancements and automation.

• Fully integrated, data-enabled EMR with embedded clinical decision support and a task management system.

• Chance to engage in strategic development initiatives aimed at enhancing our clinical quality, safety, and processes across the organization.