Care Navigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct a high volume of outgoing calls to engage patients and schedule healthcare services.

• Oversee care coordination across various services, including mammograms, bone density screenings, and primary care connections, ensuring successful scheduling, follow-ups, and completion of care.

• Identify and address barriers related to social determinants of health (SDoH) by linking patients to suitable community resources (e.g., transportation, housing, financial assistance, food access).

• Perform patient assessments to comprehend clinical, social, and logistical barriers to care.

• Inform patients about available healthcare services and community resources, ensuring they know how to access and benefit from them.

• Establish trust with patients and caregivers through clear, empathetic, and effective communication.

• Proactively follow up with patients to ensure care completion and address any gaps.

• Manage multiple workflows simultaneously while ensuring accuracy and attention to detail.

• Keep accurate and detailed records of all patient interactions and resource coordination in compliance with HIPAA and healthcare privacy regulations.

• Collaborate across functions with clinical, operations, and support teams to guarantee seamless patient experiences.

• Appropriately escalate issues in a timely manner when patterns, risks, or blockers are identified.

• Assist with additional projects and initiatives as required.

⛳️ Requirements

• A minimum of 4 years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment.

• Demonstrated ability to work independently in a high-volume, fast-paced setting.

• Ability to adapt quickly to changing workflows, tools, and priorities.

• Strong critical thinking and problem-solving capabilities.

• High emotional intelligence and empathy in patient interactions.

• Preferred experience in working with social determinants of health (SDoH) or community resource navigation.

• Excellent written and verbal communication abilities.

• Experience in managing multiple communication channels (phone, email, chat, etc.).

• Familiarity with Zendesk is a plus.

• Solid organizational skills and meticulous attention to detail.

• Capability to manage competing priorities while maintaining high performance and quality.

• Experience in a startup or high-growth environment is advantageous.

• Fluency in Spanish is preferred but not mandatory.

🏝️ Benefits

• Equal opportunity employer