Care Navigation Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as a primary contact for patients and their family caregivers.

• Comprehend the needs of patients and caregivers, facilitating connections with Nolia services and community resources.

• Deliver caregiver and disease education utilizing approved materials.

• Perform family check-ins and offer Care Navigation as necessary without managing a permanent caseload.

• Identify issues that necessitate clinical assessment and escalate them to a licensed clinician.

• Respond to and follow up on inquiries and calls from patients and caregivers.

• Assist with appointment scheduling, new patient intake, onboarding, eligibility verification, and enrollment processes.

• Ensure accurate patient information is maintained and that clinicians have the essential details prior to appointments.

• Provide administrative support for no-shows, patient technology concerns, scheduling requirements, and routine obstacles to care.

• Facilitate patient outreach, referrals, and follow-up activities.

• Offer daily administrative and coordination assistance to the interdisciplinary clinical team.

• Accurately document interactions with patients and caregivers.

• Adhere to documentation and time-tracking standards.

• Follow up on missing documentation, incomplete encounters, and pending tasks.

• Aid in the preparation of monthly billing and other clinical program processes.

• Uphold patient confidentiality and comply with HIPAA and relevant privacy regulations.

⛳️ Requirements

• A Bachelor’s degree in Social Work (BSW) or a related field within human services.

• Experience through employment, internships, or practicums in supporting patients, caregivers, or individuals dealing with health and social needs.

• Basic understanding of community resources, healthcare navigation, social services, and/or caregiver support.

• Excellent communication, interpersonal, organizational, and problem-solving abilities.

• Capability to identify when the needs of patients or caregivers need to be escalated to a clinician or supervisor.

• Comfortable operating in a dynamic, fast-paced healthcare environment and adapting to new technologies and workflows.

• MSW or prior experience in care navigation, case management, patient navigation, or care coordination is preferred.

• Experience in supporting older adults, individuals living with dementia or chronic illnesses, or family caregivers is preferred.

• Knowledge of Medicare, healthcare documentation, or care management programs is preferred.

• Maintain patient confidentiality and comply with HIPAA and applicable privacy regulations.

🏝️ Benefits

• Training in Nolia's Care Navigation model.

• Opportunities to enhance expertise in Care Navigation, clinical operations, billing processes, and process improvement.