Care Management Support Assistant

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in the management of care administration.

• Offer non-clinical assistance in assessing and evaluating the needs and requirements of members.

• Direct members and their families to suitable resources for care and well-being.

• Oversee shared mailboxes.

• Input data into care management work queues.

• Dispatch letters and educational materials.

• Investigate members who are unreachable.

• Perform other assigned administrative tasks.

• Clarify department policies and processes necessary for completing assignments.

• Determine work expectations and quality standards within set parameters.

• Organize and schedule tasks using independent judgment.

⛳️ Requirements

• A minimum of 2 years of administrative support experience in the healthcare sector.

• At least 1 year of intermediate or advanced proficiency in Microsoft Office Programs, particularly Teams, Excel, PowerPoint, Outlook, and Word.

• Experience with various systems and platforms, along with the capability to troubleshoot and address general technical issues.

• Strong decision-making skills regarding work approach, priorities, assignments, standards, and resources.

• Knowledge of care and well-being resources.

• A strong desire to contribute to an organization dedicated to enhancing consumer experiences.

• Availability to work a 40-hour week, Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time.

• Minimum internet download speed of 25 Mbps and upload speed of 10 Mbps.

• Capability to work from a dedicated area without interruptions to ensure the protection of member PHI/HIPAA information.

• An Associate's degree is preferred.

• Proficiency in Microsoft Access is preferred.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work from home.

• No travel required, except for occasional trips to Humana offices for training or meetings.