Care Management Support Assistant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the management of care administration

• Offer non-clinical support for evaluating and assessing the needs and requirements of members

• Direct members and their families towards suitable resources for care and well-being

• Facilitate connections with resources that support member care and wellness

• Execute a variety of moderately complex administrative, operational, and customer support tasks

• Conduct calculations

• Clarify departmental policies and methods for completing tasks

• Recognize work expectations and quality standards within specified guidelines

• Organize and prioritize tasks effectively

• Report directly to the Regional CM Support Manager

⛳️ Requirements

• Up to 3 years of relevant technical experience

• Experience in administrative support within the healthcare sector

• Knowledge of care and well-being resources

• Minimum download speed requirement of 25 Mbps

• Minimum upload speed requirement of 10 Mbps

• Self-provided internet connection

• Designated workspace free from interruptions to safeguard member PHI/HIPAA information

• Associate's Degree preferred

• Proficiency in Microsoft Access preferred

🏝️ Benefits

• Medical benefits

• Dental benefits

• Vision benefits

• 401(k) retirement savings plan

• Paid time off

• Company holidays

• Personal holidays

• Paid parental leave

• Paid caregiver leave

• Short-term disability

• Long-term disability

• Life insurance

• Personal wellness support

• Smart healthcare decision support

• Remote work arrangement

• Occasional travel to Humana offices for training or meetings