Care Coordinator – Triage, Transitions of Care

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee incoming calls from patients and facilities promptly and professionally.

• Accurately document interactions within the electronic health record (EHR).

• Address voicemail, electronic, and fax communications in accordance with program turnaround standards.

• Refer urgent clinical issues to providers following established protocols.

• Act as a liaison among patients, providers, skilled nursing facilities (SNFs), hospitals, and community partners.

• Assist patients in navigating healthcare services and obtaining necessary resources.

• Support follow-up actions on orders, care plans, and recommendations from providers.

• Identify obstacles to care and encourage patient self-management.

• Monitor quality and program metrics utilizing internal tools and dashboards.

• Contribute to refining workflows to enhance care transitions and minimize care gaps.

• Engage in quality improvement initiatives and patient satisfaction projects.

• Attend interdisciplinary meetings and case discussions.

• Uphold HIPAA compliance and maintain regulatory documentation standards.

• Cultivate professional relationships with internal teams and external partners.

⛳️ Requirements

• A minimum of 2 years of experience in healthcare, care coordination, or patient support.

• Preferred experience in skilled nursing facilities (SNF), post-acute care, managed care, or value-based care.

• Excellent communication and documentation abilities.

• Capability to manage several priorities in a fast-paced setting.

• A bachelor's degree is preferred.

• Bilingual proficiency in Spanish is preferred.

🏝️ Benefits

• Medical

• Dental

• Vision

• Retirement

• Paid time off