Care Coordinator III

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Offer administrative assistance to the Foster Care/DCYF team.

• Support Care Managers and Care Navigators in emailing and updating monitoring care plans.

• Maintain the assigned monitoring care plans.

• Conduct member outreach to facilitate comprehensive assessments.

• Assist in care management activities and support assigned member teams.

• Act as a liaison between care managers and providers to coordinate member care.

• Perform member outreach via phone or home visits.

• Discuss care plans/service plans, next steps, resources, questions, concerns, and ongoing education with members.

• Coordinate care activities based on care/service plans established.

• Address inquiries, requests, and concerns from members and providers.

• Handle some complex or escalated care management issues.

• Communicate with care managers, practitioners, and others to ensure member services and continuity of care.

• Conduct service assessments/screening and document member care needs.

• Maintain and document member records, distributing them to providers as necessary.

• Assist the care management team in triaging, adjusting, and escalating complex requests.

• Identify needs and refer to Care Managers, community-based organizations, and Disease Managers.

• Provide education regarding benefits and resources.

• Support training and development initiatives.

• Perform additional duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• High School diploma or GED is required.

• 2–4 years of relevant experience preferred.

• Capability to assist care management activities and support assigned member teams.

• Ability to perform member outreach via phone or during home visits.

• Proficiency in coordinating care with healthcare and community providers, partners, members, and caregivers.

• Ability to conduct service assessments/screening for members with complex needs.

• Skill in documenting and maintaining member records per state and regulatory requirements.

• Competence in triaging, adjusting, and escalating complex requests.

• Familiarity with contractual requirements, regulatory guidelines, standards, policies, and best practices.

• Ability to identify needs and make appropriate referrals.

• Capability to educate on benefits and available resources.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off in addition to holidays.

• Flexible work arrangements, including remote, hybrid, field, or office work schedules.

• Additional incentives may be included in total compensation.