Care Coordinator – Care Gap Closure Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform high-volume outreach calls to healthcare providers to address care gaps and facilitate patient care coordination.

• Establish and maintain strong relationships with healthcare providers through consistent phone communication.

• Navigate intricate phone discussions with medical offices and health systems.

• Implement both warm and cold calling campaigns to engage providers in our programs.

• Arrange and conduct follow-up calls to ensure the success of care coordination.

• Professionally and expertly manage inbound inquiries from providers.

• Effectively communicate with clinical teams via phone and email to resolve care-related issues.

• Present information in a clear and persuasive manner to encourage provider involvement.

• Accurately document call outcomes and provider interactions, adhering to quality standards.

• Ensure the precise updating of patient and provider information in databases.

• Monitor outreach metrics and track the success rates of programs.

• Maintain follow-up schedules and calendars efficiently.

• Initiate requests for specialist recommendations and follow up to clarify any questions.

• Identify alternative contact details and escalate any unresolved outreach barriers.

• Utilize designated escalation dispositions to highlight issues for supervisor or clinical review.

• Maintain an accurate status of call queue availability.

• Collaborate across current and future CCGC lines (e.g., SUPD, PolyACH) and assist in scaling pilot programs.

• Execute additional duties as assigned.

⛳️ Requirements

• At least 2 years of experience in healthcare administration, or an equivalent combination of education and relevant work experience.

• High school diploma or equivalent (mandatory).

• Certification as a Medical Assistant or higher (preferred).

• Experience in the healthcare or insurance sectors (preferred).

• Strong understanding of medical terminology.

• Comprehensive knowledge of HIPAA regulations and a commitment to compliance.

• Outstanding organizational skills, meticulous attention to detail, and effective time management abilities.

• Proficient in data entry, documentation, and creating professional templates.

• Excellent written and verbal communication skills, along with strong interpersonal abilities.

• Strong problem-solving skills.

• Proficiency in Google Workspace (required);

• Experience with PowerBI (a plus).

🏝️ Benefits

• Reliable, high-speed internet access with a minimum of 100 Mbps download and 20 Mbps upload speeds.

• A quiet, dedicated workspace that complies with HIPAA regulations.

• Standard Monday to Friday work schedule; 8:00 AM - 5:00 PM local standard time.

• Coverage during some non-major holidays will be required.