Care Coordinator

This is a fully remote position, open to applicants in Portugal.

📋 Description

• You have a strong enthusiasm for digital advancements in the healthcare sector and wish to contribute to enhancing patient care by making it more modern and accessible;

• You will engage directly with new users experiencing back pain, providing empathetic guidance from the initial stages of their digital therapy;

• You will assist users in navigating the app's features securely, ensuring they can utilize the digital therapy without any issues;

• With a focus on customer service, you will support patients consistently, explaining the subsequent steps of their treatment while addressing any fears or concerns they may have;

• Your technical affinity allows you to resolve technical issues independently or relay them to our development team in an organized manner;

• You will communicate effectively with physicians and health insurance providers to autonomously address billing inquiries and organizational concerns;

• You will operate in a highly organized manner, meticulously documenting all user interactions;

• You will prepare regular reports, sharing essential insights and updates with the team;

• You are eager to participate in various projects and collaborate closely with other teams;

• You maintain composure and professionalism even in busy or stressful situations;

• You are keen on new trends in the healthcare market and enjoy keeping yourself informed.

⛳️ Requirements

• Completed apprenticeship or degree in the healthcare field (e.g., physiotherapy, healthcare management, medical assistants, etc.);

• A minimum of 2 years of professional experience in customer service;

• Full-time availability;

• Exceptional communication and interpersonal abilities;

• Strong analytical and problem-solving capabilities;

• Ability to work autonomously as well as collaboratively within a team;

• Good grasp of technology and readiness to learn the advantages of digital therapy;

• Familiarity with ticketing software for documenting and tracking user activities (e.g., Zammad or HubSpot);

• Proficient written and spoken German skills (C2 level);

• Advanced English skills (B2/C1 level).

🏝️ Benefits

• Health, dental, and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages