Care Coordinator

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Serve as the primary communication link among patients, physicians, specialists, and multidisciplinary care teams.

• Develop, update, and oversee individual patient care plans while tracking progress towards clinical objectives.

• Organize necessary follow-up appointments.

• Ensure the maintenance of precise electronic health records (EHR/EMR).

• Manage referrals and conduct insurance eligibility verification.

• Address incoming patient inquiries through phone, email, or chat.

• Connect patients with community resources, home care services, medical equipment providers, and financial assistance programs.

• Perform routine patient check-ins to assess treatment adherence and tackle care obstacles.

• Provide education to patients regarding their prescribed care plans.

• Guarantee that coordination activities comply with HIPAA regulations, patient privacy laws, and standard operating procedures (SOPs).

• Recognize treatment delays, care gaps, and recurring operational issues, escalating them to clinical leadership.

⛳️ Requirements

• A minimum of 3 years of experience in healthcare coordination, medical administrative support, patient navigation, or case management.

• Proficient in Electronic Health Record (EHR) systems.

• Skilled in using HIPAA-compliant communication tools.

• Proficient in Microsoft Office Suite and Google Workspace.

• Exceptional verbal and written communication skills.

• Strong empathetic listening skills.

• Excellent time-management abilities.

• High attention to detail.

• Capable of managing multiple care tracks simultaneously.

• Preferred: experience in remote healthcare or telehealth.

• Preferred: knowledge of medical billing, coding, or insurance verification.

• Preferred: bilingual abilities as required by the patient demographic.

• High level of empathy and a patient-centered focus.

• Strong problem-solving and conflict-resolution skills.

• Proactive follow-through and accountability.

• Adaptability in fast-paced healthcare environments.

🏝️ Benefits

• Comprehensive health insurance package.

• Opportunities for professional development and continuing education.

• Flexible working hours and remote work options.

• Supportive team environment and culture.