Care Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a key contact and educational resource for patients, families, providers, and staff

• Conduct telephonic follow-up with members, focusing on post-hospital discharge and chronic condition management

• Complete designated Care Coordination responsibilities

• Create tasks for the assigned RN Case Manager

• Guide patients and families towards suitable resources, including community-based options

• Support, under the guidance and supervision of the RN Case Manager, with member goals, education, resource access, and follow-up care arrangements

• Ensure high-quality service in line with organizational standards

• Assist with data entry, faxes, filing, and other administrative tasks

• Manage inbound and outbound calls, gathering information as required by licensed personnel

⛳️ Requirements

• Over 1 year of relevant work experience in a healthcare setting

• High school diploma or GED equivalent

• Exceptional organizational and time management abilities

• Strong verbal and written communication skills

• Capable of communicating effectively over the phone in a professional manner

• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint

• Ability to handle multiple tasks in a dynamic environment

🏝️ Benefits

• Medical, dental, vision, life, and global travel health insurance

• Income protection benefits including life insurance and short- and long-term disability programs

• Leave programs designed to accommodate personal situations

• Retirement Savings Plan with employer contribution and matching

• Paid time off, volunteer time off, and 11 holidays

• Additional voluntary benefits available

• Comprehensive wellness program