Care Coordination Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform outreach to designated ECM members through phone calls, electronic messaging, or other approved methods.

• Support members in engaging with the ECM program and ensure consistent communication.

• Organize medical, behavioral health, and community-based appointments.

• Assist members in identifying and accessing healthcare providers and community resources.

• Connect members with resources related to behavioral health, housing, food, transportation, social services, advocacy, and more.

• Follow up on appointments, referrals, services, and care requirements.

• Relay member needs, obstacles, progress, and changes to Care Managers.

• Collaborate with healthcare providers, behavioral health specialists, community organizations, and social service agencies.

• Aid members in navigating healthcare and social service systems.

• Identify challenges in accessing or maintaining connections to services.

• Promote continuity of care and communication with providers and the care team.

• Complete necessary documentation for member interactions, outreach, referrals, coordination, and follow-ups.

• Maintain well-organized records of members, outstanding tasks, referrals, and follow-up requirements.

• Safeguard member confidentiality and adhere to privacy, organizational, and program protocols.

• Participate in team meetings, case coordination, training sessions, and program-related gatherings.

• Report safety, care, or service barrier concerns to the appropriate Care Manager or supervisor.

• Undertake additional ECM-related responsibilities as dictated by program and member needs.

⛳️ Requirements

• Preferred experience in care coordination, case management, behavioral health, healthcare, social services, community outreach, patient navigation, or a related field.

• Preferred experience working with individuals who have complex medical, behavioral health, or social service needs.

• Preferred experience in communication with healthcare providers, community organizations, or government agencies.

• Preferred knowledge of community resources and social service programs.

• Preferred experience in documenting client or member interactions and service coordination activities.

• Ability to manage multiple assignments and follow up on responsibilities.

• Ability to uphold confidentiality and maintain professional boundaries.

• Ability to work independently while keeping open lines of communication with the care team.

• Strong verbal and written communication skills.

• Ability to engage with individuals from diverse cultural, socioeconomic, and personal backgrounds.

• Organizational skills, attention to deadlines, and capacity to manage multiple members, appointments, referrals, and follow-up tasks.

• Comfort in communicating with healthcare providers, behavioral health professionals, community organizations, and social service agencies.

• Preferred bilingual or multilingual communication skills based on the needs of the populations served.

🏝️ Benefits

• Training opportunities.

• Participation in team meetings, case coordination activities, and program-related gatherings.

• A professional opportunity to contribute to community-based care and support underserved and underrepresented populations.