Care Coordination Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with assigned ECM members through telephone, electronic communication, or other authorized methods.

• Support members in their participation in the ECM program and ensure continuous communication throughout their involvement.

• Arrange medical, behavioral health, and community-based appointments.

• Assist members in identifying and accessing healthcare providers and community resources.

• Connect members with resources related to behavioral health, housing, food, transportation, social services, advocacy, and more.

• Follow up on appointments, referrals, services, and identified care needs.

• Relay member needs, obstacles, progress, and changes to Care Managers.

• Collaborate with healthcare providers, behavioral health professionals, community organizations, and social service agencies.

• Aid members in navigating healthcare and social service systems.

• Identify barriers impacting access to or continuity of services.

• Support the continuity of care and communication with providers and care teams.

• Complete necessary documentation for contacts, outreach, referrals, coordination, and follow-ups.

• Maintain organized records of assigned members, pending tasks, referrals, and follow-up needs.

• Safeguard member confidentiality and adhere to privacy, organizational, and program protocols.

• Participate in team meetings, case coordination activities, training sessions, and program-related gatherings.

• Report safety, care, or service-barrier concerns to the designated Care Manager or supervisor.

• Fulfill additional ECM-related responsibilities as dictated by program and member needs.

⛳️ Requirements

• Proficient verbal and written communication skills.

• Ability to interact effectively with individuals from various cultural, socioeconomic, and personal backgrounds.

• Strong organizational skills and attention to deadlines.

• Capability to manage multiple members, appointments, referrals, and follow-up tasks.

• Comfort in communicating with healthcare providers, behavioral health professionals, community organizations, and social service agencies.

• Preferred experience in care coordination, case management, behavioral health, healthcare, social services, community outreach, patient navigation, or a related field.

• Preferred experience working with individuals who have complex medical, behavioral health, or social service needs.

• Preferred experience in communicating with healthcare providers, community organizations, or government agencies.

• Preferred knowledge of community resources and social service programs.

• Preferred experience documenting client or member contacts and service coordination activities.

• Preferred ability to manage multiple assignments and follow-up responsibilities.

• Ability to maintain confidentiality and professional boundaries.

• Ability to work independently while keeping in contact with the care team.

• Preferred bilingual or multilingual communication skills based on population needs.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork and collaboration.