Care Continuum Partner

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Acts as the primary point of contact between the patient, their family, and the clinical team for patients and their loved ones.

• Offers comprehensive support to collaborate with patients and families to manage, navigate, and arrange all facets of their healthcare.

• Responsible for fostering advanced-level partnerships with patients, including the scheduling of their appointments.

• Organizes and coordinates intricate appointments for patients throughout their care continuum.

• Evaluates the needs of patients and families, ensuring adherence to care plans.

• Engages in patient outreach to follow up on their care and appointment requirements.

• Communicates with patients through traditional and innovative channels, such as phone calls, patient portals, and other virtual platforms.

• Promotes effective communication among the physician/provider, clinical care team, as well as financial, outpatient, ancillary, and supportive services.

⛳️ Requirements

• High School Diploma/GED with a commitment to pursuing further education.

• A minimum of 2 years of experience engaging with patients as part of this role.

• At least 3 years of experience in a complex healthcare system environment or a related field.

• Exceptional accuracy and attention to detail.

• Ability to manage multiple tasks simultaneously.

• Outstanding customer service abilities.

• Basic computer functionality knowledge.

• Proficient and professional written and verbal communication skills.

• Capability to support patients and families during high-stress situations.

• Commitment to maintaining strict confidentiality.

• Flexibility to adapt to changing priorities.

• Strong critical thinking skills and a solutions-oriented mindset.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Opportunities for professional development.