Care Center Specialist, P&C Licensed

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for agents and policyholders through various channels including phone, email, and chat.

• Address inquiries regarding policies, coverage, appetite, billing, and service requests.

• Accurately and efficiently process endorsements, cancellations, and policy updates.

• Aim for first-contact resolution to ensure a high-quality and timely customer experience.

• Serve as a liaison between Underwriting, Claims, IT, and other internal teams to resolve issues and facilitate requests.

• Foster and sustain strong relationships with agents and customers to enhance satisfaction and retention.

• Monitor and respond to incoming queues (including voicemail and digital requests) in accordance with service standards.

• Recognize trends and provide feedback to enhance products, processes, and overall service delivery.

• Engage in ongoing training and cross-functional support to remain adaptable and effective in various responsibilities.

• Assist with additional projects and team needs as the business adapts.

⛳️ Requirements

• Active Property & Casualty (P&C) License is mandatory.

• A minimum of 2 years’ experience in insurance service, sales support, or related fields.

• 2 to 3 years of experience in a remote, call center, or customer-facing setting.

• Strong customer service orientation with exceptional communication and interpersonal skills.

• Ability to multitask, prioritize, and thrive in a fast-paced environment.

• Detail-oriented with robust organizational and time management abilities.

• Proven capability to collaborate across functions and work effectively as part of a team.

• Self-motivated, dependable, and accountable.

• Proficient in Microsoft Office and other relevant systems/tools.

🏝️ Benefits

• Fully remote work environment.

• Health insurance provided through Aetna (100% of premiums covered).

• Dental and vision insurance through Guardian (100% of premiums covered).

• Basic life insurance (100% of premiums covered).

• Access to a flexible spending account (FSA) or health savings account (HSA) for those enrolled in HSA-eligible plans.

• 401K plan with up to a 4% match and immediate vesting; participants must be 21 years or older.

• Flexible PTO policy allowing employees up to 4 weeks of PTO during their first 12 months; thereafter, PTO usage typically aligns with company standards and does not usually exceed 5 weeks annually.

• 12 company-paid holidays each year.

• Annual stipend for continuing education.