Care Center Representative – Overnight

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and unscripted communication.

• Supervise a substantial volume of medical alerts and alarms.

• Accurately document call information, dispatches, and messages into a database in real-time.

• Engage with members using empathy, respect, and patience.

• Confirm and update customer information within the system.

• Troubleshoot alarm systems and report issues for prompt maintenance.

• Ask about and suggest preventative healthcare services to members.

• Handle access to highly sensitive materials while upholding strict confidentiality.

• Manage simultaneous talking and typing while navigating various screens and systems.

• Complete training for new hires and fulfill required compliance testing.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Outstanding customer service and interpersonal skills.

• Excellent verbal and written communication skills.

• Capacity to remain composed and empathetic in stressful situations.

• Self-driven with the ability to work independently as well as in a team environment.

• Competent typing abilities (minimum 35 WPM).

• Experience with customer service software and CRM systems is preferred.

• Efficiently navigate between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• High School Diploma or GED is mandatory.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Flexibility to work weekends, overtime, and varied hours as required.

• Required minimum internet speeds of 50Mbps for download and 25Mbps for upload.

• Candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!