Care Advocate Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and Develop: You will oversee and mentor a team of at least 8 Care Advocates, fostering performance, accountability, and engagement within a remote-first setting.

• Collaborate Cross-Functionally: You will engage with billing, product, operations, and clinical teams to enhance processes, resolve daily challenges, and ensure seamless program execution.

• Drive Metrics & Performance: You will adopt a data-centric approach to monitor key metrics, assess team productivity, and guarantee the accomplishment of program and documentation objectives.

• Optimize Workflows: You will utilize data and analytics to discover trends, eliminate bottlenecks, and promote ongoing improvement across your team's operations.

• Oversee Program Engagement: You will devise and evaluate strategies to engage and retain members in CHI and PIN programs, guiding your team to proactively reconnect with those at risk of disengagement.

• Ensure Compliance & Quality: You will review your team's documentation to verify that it meets CMS and program standards for accuracy and completeness.

• Act as an Escalation Point: You will be the primary contact for complex member cases, intervening to coordinate with clinical and telehealth teams when your advocates require assistance.

• Onboard and Train: You will facilitate the onboarding and training of new team members on workflows, documentation standards, and compliance protocols.

• Build Community Bridges: You will manage the establishment and upkeep of partnerships with local community organizations to ensure your team can effectively link members to essential resources.

⛳️ Requirements

• Bachelor’s degree in healthcare, social work, public health, or a related field, or equivalent experience.

• 5+ years of experience in healthcare, community health, social services, or healthcare operations.

• 1–2+ years of experience in a managerial or leadership role (remote or field-based preferred).

• Experience working with high-risk or vulnerable populations.

• Strong knowledge of care coordination, documentation, and compliance standards (experience with CMS is a plus).

• Excellent communication, interpersonal, and organizational abilities.

• Demonstrated capacity to juggle multiple priorities while maintaining meticulous attention to detail.

• Proficient in using digital tools, case management systems, and performance dashboards.

• Valid driver’s license and dependable transportation.

🏝️ Benefits

• Comprehensive health coverage, including medical, dental, and vision.

• 401(k) plan.

• Paid Time Off.

• Employee Assistance Program.

• Health Care FSA.

• Dependent Care FSA.

• Health Savings Account.

• Voluntary Disability Benefits.

• Basic Life and AD&D Insurance.

• Adoption Assistance Program.

• Training and Development.