Card Program Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Development of Operational Strategy: Collaborate with the management team, payment processors, key vendors, and sponsor banks to create and execute vital operational processes that facilitate product scaling.

• Management of Card Operations: Oversee all facets of card operations, including customer onboarding, card printing and fulfillment, payment processing, customer relations, fraud management, chargebacks, collections, and account upkeep.

• Communication with Stakeholders: Effectively engage with both internal and external stakeholders to ensure clear communication and collaboration.

• Excellence in Operations: Supervise all operational processes, guarantee the creation and upkeep of standard operating procedures, and lead quality initiatives throughout the customer lifecycle to provide an exceptional customer experience.

• Management of Risk and Compliance: Collaborate closely with our Compliance team to build a robust operational controls framework that addresses financial and operational risks while ensuring compliance with regulatory standards.

• Vendor Oversight: Manage third-party vendors to ensure they fulfill all commitments, service level agreements (SLAs), and quality expectations, continually working with them to enhance delivery standards.

• Support for Product Development: Aid in the creation and launch of new products, ensuring operational alignment with the company's objectives.

• Reporting and Analytics: Develop and maintain operational and financial reports to provide comprehensive visibility and facilitate strategic decision-making.

⛳️ Requirements

• Proven Leadership: Significant experience in managing card operations within the financial services or fintech sectors.

• Knowledge of Web3: Familiarity with Web3 through personal interest, usage, or professional experience.

• Strategic Mindset: Expertise in formulating and executing thorough operational strategies.

• Strong Communicator: Exceptional skill in engaging with a variety of stakeholders.

• Focused on Quality and Processes: Dedicated to maintaining high operational standards and pursuing continuous improvement.

• Acumen in Risk and Compliance: Proficient in mitigating risks and adhering to regulatory requirements.

• Skills in Vendor Management: Strong capabilities in overseeing third-party relationships and performance.

• Analytical Thinking: Capacity to leverage data analytics for improving operational efficiency and informed decision-making.

🏝️ Benefits

• Personal Development: Advance your professional ambitions with our assistance, including personal education budgets and conference allowances.

• Innovation and Experimentation: Interested in exploring new concepts? Allocate your Friday afternoons to research or work on a side project within our ecosystem.

• Flat Hierarchy: Navigate smoothly within our organization. Our flat hierarchy guarantees that your ideas and contributions are valued and acknowledged, without being overshadowed by a complicated structure.

• Flexible and Remote Work: Not an early riser? No worries! We support flexible working hours and have a well-established culture of remote work.

• State-of-the-Art Equipment: Receive cutting-edge hardware and all necessary tools. We ensure you're well-prepared to perform at your best.

• Growth and Opportunity: Evolve with us in an exciting industry. As Gnosis experiences rapid growth, so do the opportunities for you to make a meaningful impact.

• Community and Mission: Join a team that is passionate about our mission and enjoys collaborating with one another.