Cantonese-English Bilingual Healthcare Customer Service Representative

📋 Description

• Respond to incoming calls from customers

• Thoughtfully engage with customers to grasp their needs

• Perform research across various systems to address inquiries

• Offer clear and accurate information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a set schedule, including assigned breaks and lunches

⛳️ Requirements

• Minimum of 6 months of experience in customer service

• Proficient in both English and Cantonese

• High school diploma or equivalent qualification

• Strong empathy, patience, and attentiveness to customer needs

• Comfortable working with computer systems and Windows-based applications

• A designated, distraction-free home workspace

• A secure, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Paid Time Off (PTO)

• Tuition reimbursement

• Health and wellness incentives