Candidate Experience Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Guide candidates through the onboarding process starting from the official offer until the commencement of in-person training.

• Act as the main point of contact for new hires, addressing their inquiries and providing timely updates.

• Assist candidates in completing hiring documents, background checks, and compliance requirements.

• Arrange training schedules for candidates, whether remote, onsite, or hybrid.

• Prepare candidates for their initial day of training at the designated location.

• Monitor candidate progress and ensure accurate information is maintained in the Applicant Tracking System and other company platforms.

• Collaborate with Talent Acquisition, HR, Employment Standards, Training, Safety, and Operations to address onboarding challenges and avoid delays.

• Coordinate with training teams and location leaders regarding candidate schedules and their preparedness.

• Proactively follow up with candidates to sustain engagement.

• Track onboarding completion, training readiness, time-to-hire, and various key performance indicators.

• Identify bottlenecks and potential delays, taking necessary actions to keep candidates advancing.

• Contribute to process enhancements that boost onboarding efficiency and elevate the candidate experience.

• Undertake additional responsibilities as required.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• An Associate’s or Bachelor’s degree is highly preferred.

• A minimum of 1 year of experience in customer service, recruiting, onboarding, Human Resources, or a related field is essential.

• Experience in a fast-paced, metrics-driven environment is required.

• Excellent customer service and relationship-building abilities are necessary.

• Exceptional verbal and written communication skills are imperative.

• Strong organizational skills and meticulous attention to detail are crucial.

• Capability to manage multiple candidates, deadlines, and priorities simultaneously is important.

• A strong sense of urgency and the ability to follow through are required.

• Comfort with Applicant Tracking Systems, CRM platforms, or similar systems is essential.

• Proficiency in Microsoft Office is necessary.

• Ability to work independently while effectively collaborating across the organization is important.

• Proficiency in using standard office equipment is needed.

• English proficiency is required.

• Occasional travel to company locations may be necessary for meetings, training, or other business needs.

🏝️ Benefits

• $33.00/hr

• Medical, dental, and vision benefits

• 401(k) retirement savings plan

• Paid time off and company holidays

• Employee assistance and wellness resources

• Opportunities for professional development and advancement

• A collaborative team environment