Call Center Triage RN – Evenings/Nights

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a swift influx of incoming calls from Medcor customers in a call center setting.

• Efficiently and accurately document each call.

• Monitor and assess both individual and call center performance metrics, goals, and statistics.

• Utilize the phone system to reflect all shift activities and ensure adherence to personal schedules.

• Deliver exceptional customer service to Medcor's clients and employees.

• Conduct precise assessments of symptoms and/or concerns using Medcor's Triage Algorithms.

• Adhere to HIPAA Compliance Policies.

⛳️ Requirements

• Possess a valid RN license and current BLS (CPR) certification.

• Capable of managing a high volume of consecutive calls.

• Strong technological proficiency with a typing speed of at least 30 WPM.

• Willingness to work during major U.S. holidays in a rotation.

• Availability to work every other weekend.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to read, analyze, and interpret triage tools and information, along with care instructions for injured employees and their managers.

• Must be able to talk and/or hear.

• Required to sit and use hands.

• Specific vision abilities should include close vision for computers and written work, with the capacity to adjust focus.

• Ability to work on a computer for extended periods.

• Must have a private space in your home with four walls and a door to ensure patient privacy.

• Access to high-speed internet (no satellite) at your primary residence is necessary.

• Openness to receiving and implementing feedback.

🏝️ Benefits

• Paid time off.

• Health and dental insurance.

• 401K with matching contributions.

• Education reimbursement.