Call Center Representative, Medical Practice

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls and ensure they are directed to the appropriate departments.

• Efficiently schedule appointments, consultations, and surgeries using Athena.

• Register new patients while entering comprehensive demographic and insurance details.

• Confirm appointments and check insurance coverage for accuracy.

• Provide patients with information regarding pre-visit procedures, necessary paperwork, and appointment specifics.

• Take messages from patients, physicians, and pharmacies, and route them accordingly.

• Coordinate scheduling for several physicians across multiple locations.

• Offer backup support at the front office and aid in maintaining smooth workflow.

• Reach out to new patients with a warm welcome call.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• At least 2 years of experience in scheduling appointments or surgeries within a healthcare environment.

• Previous experience with insurance processes and EHR systems (Athena is a plus!).

• Knowledge of medical terminology and managed care contracts is essential.

• Exceptional verbal and written communication skills in both English and Spanish.

• Strong organizational skills and effective time management capabilities.

• Proficient in Microsoft Office and possess quick, accurate data entry skills.

• Capability to multitask while ensuring attention to detail.

• Ability to manage a high volume of calls and multitask effectively in a fast-paced environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.