Call Center Pharmacy Technician I

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as a link between patients, healthcare providers, and pharmacists.

• Respond to incoming calls regarding refill requests and assess refill status.

• Process medication renewal requests in accordance with established standards and policies.

• Reach out to patients and provide assistance or reminders for obtaining medication refills.

• Make outbound calls to pharmacies on behalf of patients.

• Manage 40–50 incoming calls and/or 60–80 outgoing calls daily.

• Collaborate with center care teams to address refill challenges.

• Utilize the electronic medical record system to send requests and updates to field care teams.

• Accurately document information in relevant electronic platforms.

• Record and document all patient requests before concluding calls.

• Oversee the CareReq queue and fulfill open requisitions.

• Organize transportation for center visits.

• Schedule off-cadence or requested patient appointments.

• Use the triage nurse line and facilitate warm transfers for urgent healthcare issues.

• Maintain a private and distraction-free home office that safeguards patient information.

• Meet and surpass departmental goals while staying updated on metric changes.

• Engage in continuing education and perform other assigned tasks.

⛳️ Requirements

• At least 1 year of experience in retail pharmacy is mandatory.

• Possession of an active Pharmacy Technician License in the state of residence.

• Certification as a Pharmacy Technician (CPhT) is required.

• A high school diploma or equivalent is necessary.

• Bilingual proficiency in Spanish is preferred; medical Spanish is a plus.

• Strong familiarity with MS Office and Google Suite is preferred.

• Competent PC skills and a good level of computer literacy.

• Basic Google Suite skills with the ability to navigate various systems.

• Prior experience with remote work is preferred.

• Capability to secure high-speed internet and connect equipment to a router/modem.

• A private and distraction-free remote work setup is essential.

• Reliable dependent care is required during work hours.

• Ability to provide personal transportation for on-site support when needed for employees within 50 miles of a physical OSH location/center.

• Willingness to participate in classroom-style remote training sessions.

• Ability to perform daily responsibilities with minimal oversight.

• Proven track record of delivering high-quality customer service.

• Capacity to provide confident and professional service to Oak Street Health patients and internal partners.

• Authorization to work in the US is required.

• Commitment to maintaining licensure and certification.

• Completion of all Continuing Education requirements is expected.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources that promote physical, emotional, and financial well-being, based on eligibility.

• Opportunities for career development and structured advancement from Pharmacy Technician I to Pharmacy Technician II.