Call Center Representative II – Claims

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Address a high volume of incoming client/customer requests and inquiries.

• Supply information and facilitate basic updates to customer profiles.

• Channel requests to relevant functional business teams.

• Offer alternatives and options during telephone interactions.

• Collect information and make informed decisions aimed at achieving first-call resolution.

• Record customer interactions in the designated systems.

• Resolve client/customer inquiries and requests via phone communication.

• Identify root causes and address client/customer issues, liaising with internal departments as needed.

• Input semi-routine client/customer updates into the appropriate system.

⛳️ Requirements

• High School Diploma or GED equivalent.

• 2 to 4 years of relevant experience.

• Capability to manage a high volume of incoming client/customer requests and inquiries.

• Basic knowledge of business rules, products, and procedures.

• Proficient in gathering information and making sound decisions.

• Ability to identify root causes and resolve client/customer issues effectively.

• Competence in entering semi-routine client/customer updates into the relevant system.

🏝️ Benefits

• Health insurance coverage.

• Dental insurance plan.

• Vision insurance options.

• Life insurance policy.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• 401(k) retirement plan.

• Employee Assistance Program.

• Back-up Care for Children, Adults, and Elders.

• Health and wellness initiatives.

• Wellness program that allows employees to engage in health initiatives to lower their insurance premiums.

• Eligibility for bonuses.