Call Center Representative – Customer Support

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support

• Utilize guided systems and resources to ensure high-quality customer service

• Uphold professionalism, accuracy, and alignment with brand standards

• Complete assessments and certifications specific to clients before service commences

⛳️ Requirements

• High school diploma or GED required

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Ability to adhere to detailed processes and achieve performance targets

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based platforms

• Capability to work independently and stay accountable to schedules

• Previous experience in a call center or customer service environment is preferred

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

• Successful completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and a certification course prior to beginning service

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth services via MDLive

• Eligibility for performance-based incentives

• Opportunities for career advancement into support, QA, and leadership positions

• Confidential handling of applicant information in accordance with EEO guidelines