Call Center Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Provide assistance by managing inbound calls.

• Confirm the identity of callers and patients in alignment with client-approved authentication procedures before discussing any account or refund-related information.

• Aid callers in comprehending the purpose of the refund initiative, the current status of their refund, and the subsequent steps based on client-approved workflows.

• Address patient inquiries using sanctioned scripts, workflows, and escalation protocols.

• Precisely document all call interactions within client-designated systems, adhering to training and documentation standards.

⛳️ Requirements

• High school diploma or equivalent.

• At least 1 year of customer service experience, ideally in a call center, healthcare, or revenue cycle setting.

• Capability to manage inbound calls in a professional and efficient manner within a high-volume call center environment.

• Excellent verbal communication skills with the capacity to clearly articulate billing and refund-related information to patients.

• Ability to adhere to structured scripts, workflows, and escalation protocols with a high level of accuracy.

• Demonstrated attention to detail and the capacity to accurately document interactions in designated systems.

• Ability to maintain confidentiality and comply with client-approved authentication and data privacy standards.

• Basic computer proficiency, including experience with navigating multiple systems concurrently.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.

• Wealth benefits comprising a 401(k) with company match, company HSA contributions, and access to certified financial planners.

• Generous paid time off policy: 17 days PTO for full-time employees with increases based on tenure, 9 paid holidays, and 40 hours of paid volunteer time annually through our Heart & Soul program.

• Learning and career development opportunities, including premium LinkedIn Learning access and our SOAR development program.

• Wellness benefits featuring a free Calm Premium subscription for meditation, stress relief, and sleep support, along with access to our Colleague Assistance Program (EAP) that offers licensed professional counselors and work/life resources.

• Employee discounts available through Perk Spot, discounted cell phone plans via Previ, and home/auto insurance discounts.