Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound recruitment calls, reminders for participants, and structured surveys.

• Address participant emails, texts, and incoming calls with professionalism, precision, and excellent service.

• Foster a positive, respectful, and engaging experience for participants that embodies the values of the Sago Team.

• Accurately record participant information, responses, and recruitment activities in company databases.

• Maintain a comprehensive understanding of study objectives, screening criteria, methodologies, and pertinent study topics.

• Monitor quotas, track recruitment progress, and take initiative to meet project goals and deadlines.

• Collaborate with team members to exchange best practices, resolve challenges, and promote ongoing improvement.

• Perform additional duties as assigned to ensure project and organizational success.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• Exceptional verbal and written communication skills, including effective telephone, email, and text communication.

• Ability to establish rapport and create a respectful, supportive, and engaging atmosphere for participants.

• Strong organizational capabilities with the ability to multitask, prioritize, and manage competing deadlines effectively.

• Capacity to work independently while also collaborating efficiently with team members to accomplish project objectives.

• Detail-oriented with a strong focus on accuracy, quality, and execution.

• Demonstrates ownership, accountability, and a sense of urgency in completing tasks and achieving recruitment goals.

• Adaptable and forward-thinking, with the ability to recognize challenges and contribute to continuous improvement initiatives.

• Proficient in computer skills, data entry, and typing, with the ability to learn new systems and technologies quickly.

• Dependable and reliable, capable of performing effectively with minimal supervision.

• Prior experience in customer service, call centers, recruiting, administration, or related fields is preferred.

• Experience in interacting with customers or participants via phone, email, and text is preferred.

• Proficient in Microsoft Office applications and general computer operations.

• Capable of navigating multiple systems simultaneously while accurately documenting participant information and communications.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A supportive and collaborative team environment.