Call Center Representative

This is a fully remote position, open to applicants in New Jersey, +4 more states.

📋 Description

• Deliver exceptional customer service and support for employee benefit plans based on accounts.

• Address inquiries from participants, financial advisors, and plan administrators.

• Ensure high-quality service for all callers through phone, email, or chat communications.

• Promptly and accurately respond to all inquiries and requests from account owners and participants via phone.

• Adhere to the provisions outlined in plan documents and follow company procedures.

⛳️ Requirements

• A high school diploma or GED is required.

• A minimum of 1 year of experience in a call center or customer service role is preferred.

• Proficient in Microsoft Office and Excel applications.

• Experience with claims processing or benefit card systems is advantageous.

🏝️ Benefits

• 100% fully remote work opportunity.