Call Center Agent – Travel Benefits

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Responsible for overseeing inbound calls throughout your entire shift

• Efficiently utilize a variety of tools and over ten systems to assist travelers accurately

• Manage emails and process requests while multitasking in a dynamic environment

• De-escalate difficult calls

• Collaborate with team members

• Contribute to side projects that demonstrate leadership and foster continuous improvement

• Achieve and maintain Service Level Agreement (SLA) targets by ensuring timely responses, resolutions, and adherence to overall service quality standards

⛳️ Requirements

• Must be a Delta retiree with experience using Deltamatic

• Possess a High School Diploma or an equivalent qualification

• Must successfully pass a criminal background check

• Strong customer service orientation with clear, professional communication skills and the ability to follow instructions accurately

• Ability to navigate multiple systems and priorities while rapidly learning new processes in a fast-paced setting

• Exceptional attention to detail with a collaborative mindset aimed at achieving shared team objectives

• Must pass an internet speed test (download speed of 25 Mbps or greater, upload speed of 5 Mbps or greater, and Ping ms of 175 or less)

• Must be able to connect to a modem/router using an ethernet cable

• Reside in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

🏝️ Benefits

• Paid Training

• Career Growth Opportunities

• Full Benefit Options

• Great Work Environment

• The chance to make a real impact on the travel experience