Product Manager – Contact Center, Conversational AI

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the contact center solution portfolio, encompassing strategic development, presales, partner management, and commercial oversight.

• Collaborate closely with our cloud consultants and development teams.

• Serve as the liaison between AWS, our clients, and the market.

• Formulate solution strategies and drive product development.

• Identify new market opportunities through the AWS Marketplace, managed service offerings, or emerging partnerships.

• Initiate discussions with potential customers.

• Develop persuasive proposals, presentations, and proofs of concept.

• Foster long-term customer relationships and recognize opportunities for further development (upselling).

• Act as the primary contact for AWS within the contact center domain and maintain active partner relationships.

• Ensure compliance with relevant certifications and program requirements.

• Plan and track the financial metrics of your solution area, including revenue, costs, and utilization.

• Craft pricing models for marketplace and managed service offerings.

• Collaborate with Finance and Administration to guarantee precise project billing.

⛳️ Requirements

• Minimum of 5 years’ experience in business development, presales, consulting, or product management, preferably within the IT or cloud sector.

• Fundamental understanding of AWS and cloud technologies.

• Proven experience engaging with customers and partners at decision-maker levels.

• Strategic mindset coupled with a commercial acumen.

• Excellent communication skills in both German and English, with the ability to clarify technical subjects effectively.

• Capability to work independently and proactively lead initiatives.

• Background in conversational AI, contact centers, NLP, or related fields is a plus, but not mandatory.

• Familiarity with Amazon Connect or similar contact center platforms is advantageous, though not essential.

• AWS certification (e.g., Solutions Architect Associate) or Scrum Product Owner certification is beneficial, but not required.

• Knowledge of AWS partner programs and the AWS Marketplace is a plus, but not essential.

• Willingness to travel approximately 20% for customer meetings, events, and trade shows.

🏝️ Benefits

• Flexible working arrangements (remote work plus one of our locations in Germany).

• BahnCard 50 or complimentary Deutschlandticket.

• Company-provided mobile phone and laptop.

• Company pension plan and additional health insurance.

• Regular team events and a culture that values ownership beyond just a buzzword.