Call Center CT

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver informed responses to fundamental client inquiries and escalate intricate cases to the appropriate personnel.

• Address client issues, maintain account histories, and follow up with clients to ensure resolution.

• Comply with client Service Level Agreements (SLAs) and consistently achieve production goals.

• Work in conjunction with team members, management, and clients to address inquiries.

• Train new team members on customer service protocols.

• Assess and suggest modifications to procedures and workflows to enhance inquiry processing.

⛳️ Requirements

• A minimum of 2 years of customer service experience in any sector.

• Familiarity with basic help desk software, computer applications, and Microsoft Office Suite.

• Excellent problem-solving abilities.

• Strong customer service aptitude with a focus on both written and verbal communication.

• Capability to recognize your role within a team and identify the appropriate stakeholders to consult for resolving client inquiries.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Potential travel opportunities related to work (0-10%).

• Generous and adaptable vacation policy.

• 401(k) employer matching.

• Comprehensive health insurance coverage.

• Educational support.

• Leadership and technical training programs.