Call Center Agent – Customer Service

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage incoming communications for prominent brands.

• Support customers with inquiries, service requests, account issues, and product assistance.

• Utilize guided systems and resources to provide exceptional customer service.

• Uphold professionalism, accuracy, and adherence to brand standards.

• Complete the multi-step onboarding procedure, which includes client-specific assessments, a fundamental background check, and a certification course prior to starting service.

⛳️ Requirements

• Possess a high school diploma or GED.

• Must be at least 18 years old.

• Authorized to work in the United States.

• U.S. resident, with the exception of California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin.

• Capable of following detailed procedures and achieving performance goals.

• Excellent communication and active listening abilities.

• Comfortable using computer applications and web-based tools.

• Ability to work independently and maintain accountability to schedules.

• Completion of client-specific assessments, a basic background check, and a certification course before servicing begins.

• Previous call center or customer service experience is preferred.

• Bilingual in Spanish and English is preferred but not mandatory.

• Familiarity with phone-based or computer-based support environments.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Paid training upon successful completion of client certification.

• W2 employment structure providing payroll, protections, and stability.

• Paid time off.

• Optional supplemental insurance (Aflac).

• Access to household telehealth services through MDLive.

• Incentives based on performance.

• Opportunities for career progression into support, QA, and leadership positions.

• Confidential treatment of applicant information in accordance with EEO guidelines.