Call Center Agent – Customer Service

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage incoming communications for leading brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to ensure high-quality customer service

• Uphold professionalism, precision, and brand consistency

• Provide flexible scheduling options upon certification

⛳️ Requirements

• High school diploma or GED required

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capable of following detailed procedures and achieving performance targets

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based platforms

• Ability to work autonomously and maintain accountability to schedules

• Previous experience in a call center or customer service is preferred

🏝️ Benefits

• Flexible scheduling options after certification

• Paid training following successful client certification

• W2 employment structure that provides payroll, protections, and stability

• Paid time off and optional supplemental insurance (Aflac)

• Household telehealth access through MDLive

• Opportunities for performance-based incentives

• Career advancement pathways into support, QA, and leadership roles