Call Center Agent, Credit Protection

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide guidance to customers over the phone regarding credit protection after they have secured a loan.

• Clarify appropriate insurance products related to personal loans that have been arranged.

• Evaluate the unique needs of each customer.

• Deliver customized solutions utilizing internal systems.

• Offer service-focused advice ensuring a high level of customer satisfaction.

• No cold calling involved; customers anticipate the telephone consultation.

• Leverage modern communication tools and partners’ digital resources to finalize contracts.

⛳️ Requirements

• Prior experience in sales or customer interaction, such as in sales or telesales roles.

• A strong customer-service orientation and a genuine enthusiasm for lending.

• Exceptional communication skills with a friendly, professional demeanor on the phone.

• A highly dependable and dedicated work ethic.

• A desire for personal and professional growth.

• Ideally, have completed training in a commercial or business-related field.

• Proficient German language skills are essential, as consultations are conducted in German and the position focuses on the German market.

🏝️ Benefits

• Uncapped commission structure.

• Opportunities for internal career advancement.

• Access to training and development programs.

• Participation in coaching initiatives.

• 100% remote work flexibility from any location in Germany.

• Fully digital onboarding process.

• Necessary equipment provided conveniently before your start date.

• 30 days of annual leave.

• 10 additional child-sick days for parents, beyond the statutory entitlement.

• Partnerships with fitness service providers.

• An open culture with flat hierarchies.

• A strong team environment with opportunities to share your ideas.