Call Center Agent

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle incoming calls from current customers.

• Manage service requests, including the addition or removal of vehicles and drivers, updating lienholder information, and dispatching policy documents.

• Assist customers with inquiries about their current insurance policies, including coverage details and benefits, or facilitate changes to existing policies.

• Strive to retain Jerry policyholders by proactively identifying solutions for customers who may be considering cancellation.

⛳️ Requirements

• At least 2 years of experience in a call center setting.

• Ability to multitask and handle multiple competing priorities effectively.

• A genuine passion for assisting others.

🏝️ Benefits

• Hourly wage: $19.00 - $21.00.

• Coverage for your P&C license costs (expected to be obtained within 60 days of employment).

• Medical, dental, and vision insurance, along with a 401K matching program.

• Opportunity to work remotely (we provide the necessary work equipment).

• Continuous training and mentorship from our leadership team.

• Access to an excellent range of insurance carriers and products - we partner with over 55 carriers to deliver the best options for our customers.