Call Center Agent

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Handle inbound calls from current customers.

• Manage service requests, such as adding or removing vehicles and drivers, updating lienholder information, and distributing policy documents.

• Provide answers to inquiries regarding current insurance policies, coverage details, and policy benefits.

• Modify existing policies as necessary.

• Retain Jerry policyholders by offering solutions to customers who might consider cancellation.

• Collaborate with Jerry's insurance carrier and product offerings.

⛳️ Requirements

• Over 2 years of experience in a call center setting.

• Capability to multitask and prioritize various competing demands.

• A strong enthusiasm for assisting others.

• Must currently reside in Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for full-time hourly employment.

• Availability for full-time work.

🏝️ Benefits

• Jerry.ai will cover the cost of your P&C license (anticipated within 60 days after employment begins).

• Comprehensive medical, dental, and vision insurance.

• 401K matching program.

• Option for remote work.

• Provision of necessary work equipment.

• Continuous training and mentorship from the leadership team.

• Flexible scheduling options: choose between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

• Paid time off.

• Paid parental leave.

• Wellness benefits.

• Potential equity opportunities / stock options may be available.