Call Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manages incoming calls from patients associated with private medical practices, managed care organizations, and military treatment facilities.

• Responds to patient inquiries, providing medical advice and addressing questions received through inbound calls.

• Organizes incoming calls into a call queue, allowing registered nurses to select and make outbound calls to assist patients with their medical questions, requests, and inquiries.

• Occasionally makes outbound calls to schedule appointments and collect survey data.

⛳️ Requirements

• Must have open availability from Monday to Sunday, specifically between 5 p.m. and 8 a.m.

• Previous experience interacting with the public is essential.

• A background in a medical call center is advantageous.

• Possesses excellent communication skills, including verbal proficiency and proper grammar.

• Ability to collaborate effectively with others in a team-oriented environment.

• Proficient computer skills are required.

• Strong multi-tasking abilities are essential.

• Technical expertise in relevant computer applications is necessary.

• Capable of responding effectively and calmly during emergency situations.

• Must uphold customer confidentiality at all times.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.