Business Travel Consultant, Spanish

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional travel assistance through chat, phone, and email communications.

• Keep abreast of the latest information regarding suppliers, destinations, and systems.

• Rapidly evaluate customer needs, urgency, and preferences.

• Precisely manage hotel, flight, car, and rail reservations.

• Assist customers in utilizing self-service features on the Navan platform and app.

• Respond swiftly, adhering to SLA expectations.

• Comply with company and customer policies, ensuring adherence to global standards.

• Provide constructive feedback to stakeholders regarding goal achievements and essential processes.

• Engage in team meetings focused on products, suppliers, and updates in the industry.

• Remain informed about best practices in the travel sector.

• Maintain consistent attendance, complete assigned training, and fulfill performance metrics.

⛳️ Requirements

• Experience: Minimum of 5 years as a Travel Consultant with expertise in air, rail, and hotel bookings; at least 3 years experience with GDS (Sabre, Amadeus, or Galileo) - Required.

• Language: Proficiency in both English and Spanish - Mandatory fluency in both languages.

• Customer Service: Experience in contact center or customer-facing roles.

• Tech Skills: Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.

• Availability: Willingness to work rotating shifts, Monday to Sunday, from 7 AM to 11 PM.

• Skills: Capable of multitasking, addressing urgent issues promptly, and independently troubleshooting problems.

• Attitude: Empathetic, professional, and highly effective in both verbal and written communication.

🏝️ Benefits

• Candidates must reside in Portugal to be considered, or be willing to relocate.

• All applications should be submitted in English.